LuxuryTOV is specialist consultancy for luxury brands that need help with:

  • Identifying and applying the right tone of voice for client service teams
  • The design and delivery of communication skills training
  • Aligning client advisor communication with audience / buyer personas
  • The creation of tools systems to improve quality and efficiency
  • Mentoring of managers and advisors

We also advice of the integration of new technologies and approaches i.e. AI and Chatbots and how this affects brand image and tone of voice.


Typically, our work will involve a fee to understand the issues you need solving and the design and delivery of the solution. The more we get to know and understand your team, the better the results.

Once our initial work is complete, we may agree a monthly fee to monitor performance and mentor team members.

As and when projects demand multi-lingual communication experts join the team.

  1. Understand
  2. Plan
  3. Deliver
  4. Mentor
Book a TOV Call is a content marketing agency that helps brands increase awareness of a product or service. It advises on content strategy, branding, website development, social media and video production.

Download the Luxury Client Service TOV Audit

Discover how Tone of Voice can improve the quality of your client service with this short 10-point audit.

It’s designed to help you:

  • Understand the extent to which it is possible to embed TOV into your client service
  • Recognise where there may be TOV gaps and opportunities
  • Consider the business benefits of investing in a better TOV.
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